Why the “Right” Tool Changes Connectivity
You are tech support at a satellite network system integrator and your head was about to spin because of headquarters’s latest decision to add additional networks to your support portfolio.
You already provide Iridium, Inmarsat and SES support for all planes worldwide and now you know troubleshooting has just become 5x more complex, and that much more time consuming.
You will have to log into multiple platforms or systems, which takes time, and you and your entire team need additional training for each.
You know it’s possible, but you also know this means customers will need to wait longer for solutions…. And that’s when you remember speaking with a company at a trade show that had developed tools for just such a case.
With Ivent’s network monitoring and traffic analytics tools NetMon,
.
NetAnalytics, and NetAdmin, Ivent has built a platform that accesses all network platforms and imports and displays all necessary data for trouble shooting into a single, easy-to-use and -understand system.
No more juggling multiple providers or technologies: we help you simplify, extend, and future-proof your communications whilst you maintain full control. This allows you to simplify operations and keep crew connected.
The Challenge
When growth means complexity, and complexity means support headaches.
In a global network environment, problems will occur. As your customer base and technologies grow, so do support calls, troubleshooting time, and staff numbers.
This was the case for a US satellite connectivity provider. Within five years, they grew their subscribers by 100% and expanded from delivering solutions based on a single satellite operator to multiple satellite and terrestrial providers. Their customers’ assets now connect via a mix of private local networks, GSM-based LTE, and various satellite options–depending on location and operational need.
But when issues arose, support staff needed to piece together data from multiple systems just to identify the problem–costing time, money, and customer satisfaction.
The Challenge
When growth means complexity, and complexity means support headaches.
In a global network environment, problems will occur. As your customer base and technologies grow, so do support calls, troubleshooting time, and staff numbers.
This was the case for a US satellite connectivity provider. Within five years, they grew their subscribers by 100% and expanded from delivering solutions based on a single satellite operator to multiple satellite and terrestrial providers. Their customers’ assets now connect via a mix of private local networks, GSM-based LTE, and various satellite options–depending on location and operational need.
But when issues arose, support staff needed to piece together data from multiple systems just to identify the problem–costing time, money, and customer satisfaction.
The “right” solution
One user-centric system. All networks. Total visibility.
To solve this, the company deployed a powerful yet simple “single user plane” Network Monitoring and Traffic Analytics system, built with Ivent’s toolkits and Applogic© technology.
By consolidating all data into one intuitive interface, support teams can now:
- Identify which systems are on board any asset
- See which network was in use at any time or place
- Understand traffic types—from business operations to social media or software updates
Results with Ivent Mobile
Massive growth, minimal overhead.
- 10x the subscribers
- 5x the networks
- 90% reduction in support overhead
All while reducing training time, speeding up problem resolution, and enabling first-line support staff to resolve issues faster and more effectively.
Because of our tools, you get full access, flexible control of your local and wide-area networks—from the bridge or headquarters—and can easily manage who accesses what and when—>ensuring business-critical operations have priority, crew are happy, and costs are saved wherever possible.
System integrators in the satellite industry can now give all their customers in all verticals an optimal experience and allow them to manage their own network utilisation in the best possible way at the same time. Ivent essentially provides the crucial platform to manage this complexity.
A Single Monitoring Platform. Full Transparency
Our NetAdmin provisioning solution allows you to manage platforms by integrating all monitoring platforms (for different technologies) into a single platform.
The result:
- Business is scalable
- Way above market growth was realised
- Support costs per subscription down 90%
- Margin per user and as well as overall revenue have mushroomed
With More Options Comes More Complexity.
Ivent builds to simplify.
Every environment is different. That’s why we work closely with you to design a solution that fits your specific operational requirements, whether it’s:
- Scaling your business
- Simplifying support
- Decreasing costs
With More Options Comes More Complexity.
Ivent builds to simplify.
Every environment is different. That’s why we work closely with you to design a solution that fits your specific operational requirements, whether it’s:
- Scaling your business
- Simplifying support
- Decreasing costs
Technical Highlights at a Glance
For those diving deeper, here’s how our integration tool delivers:
- Accesses all relevant data from other providers through their portals
- Pulls relevant data as per your settings
- Combines into one dashboard, thus grouping all networks into one interface
- This simplifies problem identification, troubleshooting, and shortens resolution time
- Simplifying and streamlining while reducing costs
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